| The company’s investor relations policy sets out the mechanism through which shareholders may contact the company with questions and through which the company may respond to such questions. |
A. Explanation
This Provision states that the company should include a mechanism by which shareholders are able to communicate their queries.
The Practice Guidance suggests that companies should provide a specific investor relations contact, such as through an online submission form, email address or contact number, through which shareholders are able to ask questions and receive responses in a timely manner. The company should provide information on how shareholders can also directly contact the lead independent director (where there is one, as is encouraged by Provision 3.3).
In addition, the company should have clear policies on managing the media; for example, by having a designated press contact who is authorised to distribute press releases, handle media queries, and liaise with media contacts on an ongoing basis.
B. Practice Guidance
C. Related Rules and Regulations
- Nil.
D. CG Guides
- Board Guide 7.11: Media [Stakeholder Engagement].
E. Related Articles
- Nil.